WolfPanel

Refund & Cancellation Policy

Last updated: 27 October 2026

Cancellation

  • You can cancel any plan or add-on at any time from your account area or the billing portal.
  • Your subscription stays active until the end of the period you have already paid for. It will not renew after that.
  • You can undo a cancellation until the period ends.
  • After the period ends the workspace becomes read-only. Your servers keep running and are not touched; you can remove the agent at any time.

Refunds

  • Payments, including renewals, upgrades and add-ons, are non-refundable.
  • Downgrades and removed add-on units take effect at the end of the current period; we do not refund the remaining time.
  • We will refund a payment if we charged you in error, for example a duplicate charge.
  • Nothing in this policy limits rights you have under the law of your country, including statutory withdrawal rights where they apply.

EU, EEA and UK consumers: 14-day right of withdrawal

If you live in the EU, EEA or UK and buy as a consumer (not for your trade, business or profession), you can withdraw from a new subscription within 14 days of purchase without giving a reason.

  • Because you asked for access to start immediately, you pay for the days you used before withdrawing. We refund the rest, including the matching tax.
  • To withdraw, use Withdraw from contract on the billing page during those 14 days, or email support@wolfpanel.net with your account email and invoice number.
  • We confirm every withdrawal by email, with its content and the date and time we received it.
  • This right applies to the first purchase of a subscription. It does not apply to business customers or to automatic renewals.

Customers in Türkiye

Under the Turkish Distance Contracts Regulation (Article 15(1)(ğ) and (h)), the right of withdrawal does not apply to services performed instantly online or started with your approval before the withdrawal period ends. By asking for immediate access at checkout, you give that approval.

Payments are processed by Polar Software, Inc., our merchant of record. Approved refunds are issued by Polar to your original payment method, including any tax charged.

Contact

Questions about a charge: support@wolfpanel.net. Please include your account email and the invoice number.

Refund & Cancellation Policy — WolfPanel